Frequently Asked Questions
Everything you need to know about styling your dream home.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery within the UK takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer returns if a product doesn't suit my decor?
Yes, we want you to love your space. You can return any unused item in its original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are your home accessories handmade?
Many of our collections feature artisanal, handcrafted elements. Please check the 'Product Details' section on each page to see specific information regarding craftsmanship and materials.
What should I do if my order arrives damaged?
We take great care in packaging fragile items, but if an accident happens, please email our support team within 48 hours of delivery with photos of the damage so we can send a replacement immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Klarna and Clearpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders quickly. If you need to make a change, please contact us within 1 hour of purchase, and we will do our best to accommodate your request.